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*008130410s1998    no            000 0 eng d
*00901084cam a2200253 c 4500
*019  $bl
*035  $a(EXLNZ-47BIBSYS_NETWORK)999808763624702201
*035  $a(NO-LaBS)14078709(bibid)
*035  $a(NO-TrBIB)10008656x
*035  $a(NO-TrBIB)980876362
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*040  $aNO-TrBIB$bnob$ekatreg
*1001 $aAndreassen, Tor Wallin$d1955-$0(NO-TrBIB)90389542$_14974300
*24514$aThe effects of negative affect, disconfirmation, and equity on satisfaction with service recovery$cby Tor Wallin Andreassen
*260  $aSandvika$bNiM Norwegian Institute for Research in Marketing$c1998
*300  $a36 bl.$bill.
*4901 $aNiM rapport$v32-98
*533  $aElektronisk reproduksjon$b[Norge]$cNasjonalbiblioteket Digital$d2009-12-15
*588  $aKatalogisert etter omslag
*830 0$aForskningsrapport (Norsk institutt for markedsforskning : trykt utg.)$x0804-7170$v32-98$w999109456164702201$_14974500
*85641$3Fulltekst$uhttps://urn.nb.no/URN:NBN:no-nb_digibok_2009121504068$yNettbiblioteket$zDigital representasjon
*901  $a80
*999  $aoai:nb.bibsys.no:999808763624702202$b2021-11-14T19:59:02Z$z999808763624702202
^