*0011309045
*008020430s2002    xx#           000 0 nob
*019  $bk
*08230$a658.81
*100  $aHaraldsen, Arild$_70364100
*245  $aCRM - mer enn markedsføring
*300  $aS. 54-56
*650  $aCRM (customer relationship management)$9nor$2norart$_131066200
*650  $akundehåndteringssystemer$9nor$2norart$_131066300
*650  $akundeoppfølging$9nor$2norart$_133179900
*773  $tPC world Norge$gnr 4C (2002)$x0801-5236$w(NO-LaBS)162435(tnr)
*999  $z200309078$anorart:200309078
^