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*24510$aManaging service standards of global telecom companies :$bcase studies of a mobile content provider access platform and a youth mobile service$cby John Alphonse
*260  $a[Oslo]$bDepartment of Informatics, Faculty of Mathematics and Natural Sciences, University of Oslo$c2014
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*7102 $aUniversitetet i Oslo$bInstitutt for informatikk$0(NO-TrBIB)90328750$4dgg$_10757300
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